In a usage based pricing model, customers find it hard to predict their costs due to the variability in their usage. It is extremely important for customers to know their consumption data & patterns in real-time. Just showing usage metrics to customers is not sufficient. Customers need to be aware of their costs for the current cycle in real-time so that they can always keep track and not be surprised at the end of the cycle.

Togai’s invoicing system is intrinsically built to handle real-time rating and billing requirements to meet the above basic expectations of the customers.

Invoicing in Togai

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How invoicing works?

Togai automatically generates invoices for each account/group based on the following -

  • Wait till end of grace period for a billing cycle
  • List of rate cards in the price plan
  • Usage quantity for each rate card
  • Pricing model and type for each rate card to be applied to relevant usage slab
  • Apply pricing rules
  • Apply Credits and commitments
  • Apply custom charges
  • Manage tax, if applicable
  • Calculate gross and net amounts and generate the final invoice based on the invoice template
  • Automatically send the generated invoice to customers
Togai follows the minimum divisible currency model. If amount is $0.001 then it gets rounded down to $0 in the invoice and will not get synced to external payment processors but if its $0.01 then $0.01 will be shown in the invoice and it will get synced to external payment gateways.

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Invoice statuses

  • Draft/Ongoing - This is the status of an invoice that has ‘In Arrears’ rate cards during the current billing cycle. It is also the status of a custom invoice that is yet to be marked Due.
  • Due - As soon as the grace period ends, the Ongoing invoice becomes ‘Due’
  • Merged - This is the status of an invoice that becomes Due but is merged into an ‘Invoice Group’
  • Paid - This is the status of an invoice for which payment has been received
  • Partially Paid - This is the status of an invoice for which partial payment has been received
  • Uncollectible - If you have an invoice where you do not expect the customer to pay, you can mark the invoice as ‘Uncollectible’
  • Void - You can also cancel an invoice using this option
  • Refund Initiated - In case an invoice is paid or partially paid, it can be refunded and this is the status of an invoice for which a refund has been initiated.
  • Refund Completed - This is the status of a paid/partially pad invoice for which refund has been completed.

Invoice statuses in Togai

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Invoicing features

As part of the invoice module, Togai provides additional capabilities.

You can group invoice line items by adding tags to the rate cards in a price plan

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Custom charges

This feature allows you to include additional charges in an upcoming or ongoing invoice. This feature enhances flexibility by allowing you to configure an additional value or a discount based on a computation on your existing line items in the invoice. You also have the option to choose if a custom charge should be counted for revenue or not.

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Invoice list

When you access the “Invoices” option on the side menu, you’ll be able to view a list of:
a. Historical Invoices
b. Ongoing Invoices

On selecting any of these invoices, you can view the detailed invoice items present and also be able to preview/download it.

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Bill runs

You can now use the Auto advance invoice configuration available in Admin Center -> Invoice Config to utilize the Bill runs feature. This allows you to filter a set of invoices that are pending to be marked ‘DUE’, review them, make edits wherever required and approve them to become ‘DUE’ from the ‘DRAFT’ state.

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Other features

Invoice groups - Learn more
Invoice templates - Learn more
Credits - Learn more

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Invoice structure

Invoice Structure