> ## Documentation Index
> Fetch the complete documentation index at: https://docs.togai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Alerts

## Overview

You can create alerts in Togai to notify yourself or your customers when they meet a define threshold as per the configured alert value. An alert configuration in Togai has 2 parts

* Creating the alert - this is where you configure the alert itself
* Configuring the channel - you can add one or more communication channels for an alert

<Frame caption="Alerts and communication channels">
  <img src="https://mintcdn.com/zuora-togai/_5p0FRZH5Znu1F04/docs/images/alerts-channels.png?fit=max&auto=format&n=_5p0FRZH5Znu1F04&q=85&s=dfb6f0ea7da3cede13923d0db68a3cfd" width="1405" height="839" data-path="docs/images/alerts-channels.png" />
</Frame>

## Alert types

Few of the alert types supported by Togai are explained below. For list of all alert types supported by Togai, refer [here](/api-reference/alerts/introduction#alert-templates).

* Usage based alert - this is an alert that is triggered when the custome crossed a certain usage value defined in this alert configuration.
* Entitlement alert - this alert is triggered when customer's entitlement balance drops below the defined theshold
* Credit balance alert - this alert is triggered when the customer's credit balance drops below a specified low balance threshold.
* Unprocessed event alert - this alert is triggered to notify you when we receive an event that goes into [Unprocessed](/docs/event-ingestion#event-states) state

<Tip>
  Alerts can also be chosen for different entities in Togai -

  i) Organization level alerts are triggered to you when a threshold is met/crossed across all your customer accounts put together.

  ii) Account level alerts are triggered specific to the threshold being met/crossed only for that specific account.
</Tip>

<Check>
  Togai also provides APIs to create alerts that your customers can use and configure monitoring thresholds in your product. This is extremely important for a usage based pricing model since customers would not want surprises at the end of the billing cycle.

  Refer [Alerts API](/api-reference/alerts) for more information.
</Check>

## Alert configurations

* **Time interval**: this allows you to set the frequency of checking if the alert condition has been met. The minimum interval is 30 minutes with increments of 30 minutes.
* **Validity**: You can also define a temporary alert that will check only for the duration of this validity period. If left empty, then the alert will be valid forever.

## Communication channels

You can configure multiple communication channels to a single alert. For example, if a customer crosses a usage threshold, you can intimate the same to both the customer via email as well as an internal slack channel for your accounts management team. Currently, Togai supports 3 channels - **Webhook, Email and Slack**